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How We Handle Your Account and Legal Obligations

Your use of Grap Win depends on your local law and the regions where access is permitted. These legal terms cover how we manage accounts, handle your data, and what both sides are responsible for — straightforward, so you know exactly where things stand.

Account Terms ApplyJurisdiction DependentbKash, Nagad, Rocket CoveredData Handled ResponsiblyContact Always Available
Grap Win How We Handle Your Account and Legal Obligations
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account Access

Security on your account starts at login. We use OTP verification tied to your registered mobile number, so access requires confirmation each session from your device. Your account wallet — which holds balances from bKash, Nagad, or Rocket deposits — is held separately from your personal data, and neither is shared with third parties outside what local law requires. Data retention follows applicable Bangladesh regulations, and you can request a copy of your account data or ask for deletion through our support team. Cookie data collected during your sessions is used only for platform function and session management, not for advertising profiling outside the platform.

OTP Login Verification

Every login is confirmed via OTP sent to your registered mobile number. No account access proceeds without that step, reducing risk from unauthorised attempts significantly.

Wallet Data Separation

Your bKash, Nagad, and Rocket transaction records are held separately from your personal account profile. Neither set is shared commercially without your consent or legal obligation.

Data Access Requests

You can request a full copy of the data we hold on your account, or ask for account deletion, by contacting support with your account ID and a brief description of the request.

Cookie and Session Policy

Session cookies keep your lobby state and wallet session active. We do not use cookie data for off-platform ad targeting. You can clear session cookies from your browser settings at any time.

LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

If you have a question about these terms, want to dispute a transaction, or need to understand how your account data is held, our support team handles legal and account queries directly. Whether it is a bKash payment that needs clarification or a question about account closure, reach out through the channels below. Response times vary, but account and legal queries are flagged for priority handling.

Team online

Live Chat

Open live chat from your account dashboard for real-time help on transaction disputes, account terms, or wallet queries including bKash and Nagad issues.

Email Support

Send detailed legal or account questions to our support email. Include your account ID and any relevant transaction reference from your bKash, Nagad, or Rocket app.

Help Centre

Our help centre covers account terms, withdrawal conditions, and jurisdiction eligibility. Check there first for answers to common legal and policy questions.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, data handling, and how our legal framework applies to Bangladesh accounts.

Access and legal eligibility depend on your local law and the region you are in. These terms apply to account activity, but you are responsible for confirming that access is permitted under Bangladesh law in your specific situation.

Contact support with your transaction reference from your bKash or Nagad app. Our team will cross-check it against your account wallet log and respond with a resolution or next step.

Yes. Send a data access request to support with your account ID. We will provide a summary of the personal data held and explain the retention period that applies to your account.

If local law or our eligibility checks determine that your region does not permit access, your account may be suspended. Any wallet balance held at that point is handled per the account closure terms in this policy.

Retention periods follow applicable regulations. Transaction records linked to bKash, Nagad, or Rocket payments are kept for the period required by law. You can ask support for the specific retention period that applies to your account.

Reach out through live chat or email support with your account ID and the specific concern. Legal and account disputes are escalated to a dedicated review queue separate from general support queries.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.